Ever wondered why a lot of home owners decided to have their extra room for rent? Or maybe, you ever wonder why they even decide to spend their money on renovation just to have it rented? The reason behind this is that homes are now becoming the alternative to hotels. A lot of hotels are dealing with a big competition and it is not a budget hotel. In fact, it is shared economy that is buzzing in different parts of the world.
But what you have to remember as a host is that you may actually be dealing with some complaints along the way. Complaints are quite common for a number of reasons. It is quite common because guests know that some homes are also dealing with tough competition within their neighborhood. Though there is a huge demand for vacation rentals, homeowners have to make their property stand out. And often times, they’d even have to spend some money on renovations and on interior design.
But keep in mind that there is a bright side to the complaints that you get from your customers. Here are some reasons why you can use these complaints for bigger things.
Learn from pro travelers
A lot of homeowners don’t have the funds to pay for a consultant. Many didn’t go to school on how to run their own vacation home. It involves a lot of trial and error. Now, complaints or even suggestions from your guests allow you to know exactly what to expect from the market. Do you usually get a complaint that the bed is a bit weak? Or maybe, do you get complaints that the property lacks maintenance? Maybe, this is a norm in hotels and other vacation rentals? Complaints can tell you what you need to hear.
Know points that you can improve
Also, instead of checking every protocol that you have currently in your property, you can simply rely on your guests. They will tell you what you can change. They can even give you some ideas on what to do. Here, even if you know the problem and you don’t know the solution, the guests can figure it out for your. But of course, you need to have an open mind if ever you want to get the improvements done. You need to also talk to experts that can make the necessary changes in your home.
Understand what the market wants
If you are still new in the business, complaints can tell you a lot about what the market wants. You can learn the market trends and keep the vacation rental relevant compared to the other places out there. Most of the time, you can also use their complaints to understand the temperament of the guests. Keep in mind that some guests prefer to have a home that has all the amenities while there are also others that prefer to just have the basics as long as the price is good.
As a homeowner running your own vacation rental business, complaints can be a good and a bad thing. Now, if you focus on the possible changes you can do, it can easily be a good thing.