Steps to Avoid Negative Reviews on Airbnb?

If you are looking to make some money from your property, it is always a good idea to turn to Airbnb. The platform offers a great alternative for travelers to stay in people’s houses. And also, this becomes a great idea for those homeowners who want to get short-term tenants. Instead of getting tenants that will rent the property for years, you have travelers instead who can stay just for a couple of days or even weeks. Steve Barbarich Airbnb offers great insight into what exactly makes a good Airbnb property.

For instance, you want the property to have all the necessary amenities. You can’t expect your guests to be happy if you have a spotty internet connection or if you have a bathroom that isn’t exactly clean. However, there are instances when you will encounter negative reviews from your guests. So how do you exactly avoid these negative reviews?

Offer the best experience to your guests

The very first thing that you will have to consider is the experience of your guests. If you are serious about preventing negative reviews, you want to first evaluate what your guests are going to experience. For instance, is your air-conditioning unit working? Does your kitchen have all the necessary things needed for cooking? Or do you have all the necessary instructions to make things easy for the guests?

Listen to what they are going to tell you

Next, you want to make sure that you are going to listen to what they are going to tell you as a host. You want to make the necessary corrections before it even hits the feedback section of your Airbnb page. Most likely, your guests will communicate with you if they ever encounter anything that they didn’t like on your property. Now, it is a good idea to listen to these complaints and act on it. It is even a good idea to solve the problem as soon as possible.

Be transparent with what you offer

If you ever provide a picture of your property, be sure that it is going to be accurate. You just want to improve the lighting, but you have to make sure that you are not misleading your guests.

Respond to the negative comments

However, there are instances wherein guests go directly to Airbnb to air out their grievances after their stay. If this is the case, it is always a good idea that you respond. There are instances when you will be able to find out some things that you can still improve your property. There are also potential guests who read the testimonials and make sure to read your response. There are instances when you can say to the guest that you have addressed the issue that he or she pointed out. But keep in mind that you should always keep a professional tone whenever you are going to answer to your past guests.

If you really want to make sure that you have the best rating in Airbnb, always make sure to keep your guests happy. These are just some of the most common things that you can do in order to make sure that you prevent negative reviews about your property.